warranty / cLAIMS

WARRANTY and extension of the statutory warranty

Only the best raw materials are used for our garments. Thorough production and a multi-level quality control ensure a high quality standard. The utilized wool fabrics made out of Merino and sheep’s wool are natural products offering unique properties. They vary according to the raw material so they need a special user’s care.

extension of the statutory warranty
We provide a 2-year statutory warranty on our products. We offer an additional 3-year warranty upon registration of the LiTRIC SYSTEM* and selected avalanche transceivers. Therefore, online registration takes the total warranty period to 5 years from the date of purchase (please keep your purchase receipt). You can register your products in your ORTOVOX customer account.

Under the additional ORTOVOX warranty, defective parts will be repaired free of charge or avalanche transceivers will be exchanged for an identical model. Upon exchange, the replaced avalanche transceivers or product parts become our property. Damage caused by improper use and normal wear and tear is excluded from the warranty. Batteries are not covered by the warranty. An extended warranty is expressly excluded in the event of consequential damages. Warranty services rendered or planned neither extend the warranty period nor suspend the warranty, nor do they start a new warranty period.

*Once you’ve registered, we’ll also extend the warranty for your LiTRIC system from 2 years to 5 years. The LiTRIC backpack is excluded from any warranty extensions. The warranty does not cover the battery, charging cable or defects caused by improper handling or regular wear and tear.

Please feel free to contact us using our contact form should you have any other questions about the manufacturer warranty.

STATUTORY WARRANTY
The statutory warranty of 2 years upon presentation of the dealer invoice applies independent of our additional extension of the statutory warranty.

Repairing damaged items
We are particularly invested in ensuring our products provide you with long-lasting pleasure. And of course, sustainability plays an important role. Every item we repair reduces waste and protects nature and our resources.

As our products are highly functional and equipped with many technical features, we are unfortunately not able to repair everything. You can find more information via your specialist dealer. Items to be repaired must also be sent to us via the dealer.

Service Address

Please send your defective mountainware, safety product or backpack to your retailer.